AP does not appear under update my configuration

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Photo of brujo12d


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Posted 4 years ago

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Photo of Andrew Garcia

Andrew Garcia, Official Rep

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Has this AP contacted your HiveManager?  Can you see it on the monitor page?  We first need to make sure the device has a CAPWAP connection to your HM server.

If you confirm that the AP is connected to your HiveManager, the AP would not show up on the Configure & Update devices page if the AP previously had a different network policy.  You can clear the relevant filter (set to None) to view all devices. <see screen>