AP 370 No Connectivity

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Hello there,

I have got my hands on an AP 370 to give them a run, but
have great trouble to get the AP working in our network. The network provides
access to 5 VLANs through one SSID based on RADIUS replies. The RADIUS server
is FreeRadius the latest stable release and all is working fine with the other 36 Aerohive AP 330s and AP121s.


When a client tries to connect to the AP370 I can trace the requests and
replies and they are correctly processed, but at the end the client ends up
with a self-assigned IP address.

Troubleshooting showed that the AP didn’t get the VLANs
right. When doing a VLAN, probe it showed all VLANs as unavailable.

To make sure that the network was OK I connected an AP 330
to the same port on the switch, using the same POE injector and it worked fine.


I then added the following line to the configuration using a
SSH session:

 

interface eth0 native-vlan 1

 


Now the AP 370 started to probe the VLANs correctly showing
the network addresses.



But still the clients end up with a self-assigned IP. Even
setting the IP statically does not result in connectivity.

So far the AP370 is a great home device providing
connectivity on a single VLAN, using WPA2 authentication.

I hope out there someone has experienced a similar issue and
found a solution.

Thanks heaps in advance

Carsten

Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Crowdie

Crowdie, Champ

  • 972 Posts
  • 272 Reply Likes

Which version of HiveOS are you running on the AP370?
Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes
The AP is running 6.0r2c, but also have tried to update to 6.02rd which seem to make matters worse.
Photo of Crowdie

Crowdie, Champ

  • 972 Posts
  • 272 Reply Likes
Is your HiveManager running the 6.1r3 firmware?
Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes
Sorry I should have added that to my previous reply, Yes the HMOL is version 6.1r3 and the AP is running 6.1r2c.
Photo of Crowdie

Crowdie, Champ

  • 972 Posts
  • 272 Reply Likes
We experienced a few issues with the 6.1r2 code and upgraded the site's HiveManagers to 6.1r3 and the access points to the same.  This resolved some of the issues.

The latest HiveOS version for the AP370/390 is 6.0r2d so you may want to upgrade that and then do a complete update from the HiveManager.

Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes
Hi Crowdie, already tried that one and have been advised to roll back to version 6.0r2c, I also applied a support image of 6.0r2c and each time uploaded a complete config and the issue is the same. At the moment I am considering handing the APs back replacing them with AP 330s and wait a bit until the apparent issues have been resolved.
Photo of Andrew MacTaggart

Andrew MacTaggart, Champ

  • 483 Posts
  • 86 Reply Likes
Howdie

I am not seeing this behaviour with Clearpass vlan assignment which is essentially freeradius

I have AP370 for testing as well running 6.0r2
6.0r2d



I use an enforcement policy that matches on my username and sets the vlan, I have changed the vlan profile several times and each time I am assigned the correct vlan.

Cheers

 


Photo of Andrew Garcia

Andrew Garcia, Official Rep

  • 368 Posts
  • 120 Reply Likes
Hey Carsten, is there a QoS rate Control & Queuing policy applied on the relevant user profile used by your client/SSID, and has this rate control policy been around for awhile?

If so, check the policing rates for 802.11ac (far right).  There was an upgrade bug that affects some Rate Control policies that were created prior to the HiveManager version that supported the AP370.  

The effect of this bug is that no traffic would pass from a client when using an AP370.

For example: (only pay attention to the right-most column)
Bad:

Good:

(Edited)
Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes
Hi Andrew,
you're a champ, looks like our WiFi is affected by the bug mentioned by you, as my QoS rates look exactly like in the 'bad' example. Not on site today, but will let you know how I am going.
Photo of Andrew Garcia

Andrew Garcia, Official Rep

  • 368 Posts
  • 120 Reply Likes
You can manually edit your current policy (or clone a new one and edit that) to add the data rates in 11ac column.  The ones you see in my good example are the default values.

Any new rate control policies you create from scratch (not based on a clone) should have the proper default 11ac rates.

Good luck and happy testing.

Photo of Carsten Loemker

Carsten Loemker

  • 14 Posts
  • 0 Reply Likes
Hello Andrew, thanks for your tip. All is working fine now. Also updated the AP 370 to version 6.0r2d and OK. And checking the running config on the AP I totally overlooked the qos settings.
Thanks again to everyone for your response. Cheers Carsten