AP 121 looses power during firmware update, now doesn't start up

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  • Question
  • Updated 4 years ago
  • Answered
Upgraded both switch and aps connected to the switch to 6.1r3. recognized too late that the switch is rebooted altough the aps are not yet done with the firmware update.

suggestion: make sure first aps boot and then switch so this never happens
problem: one of them is since not starting up. when powering on quickly is orange and then goes to white and does not get an ip nor does it do anything else. tried to reset, but doesn't reset as well. is there any other way i can get this device back up and running? besides it is an ap 121.
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sbx

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Posted 4 years ago

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Gary Smith, Official Rep

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Hi,

Is the the console port responsive? If yes, you might be able to recover the AP via the bootloader. I suggest opening a support ticket.

Kind Regards,
Gary Smith
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Nick Lowe, Official Rep

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I suggest that you take a look at:

https://community.aerohive.com/aerohi...
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sbx

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The AP is not responsive over the console and an RMA will be done. Thanks all.