AP370 Firmware Request

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  • Updated 4 months ago
  • (Edited)
Hi all,

I have recently acquired a decommissioned AP370 from a job site that is running 6.0r2 - I'm currently evaluating the appliance before I purchase a HiveManager License for our office APs. Is there a way I could acquire the latest (6.5r9) firmware img? This older firmware is concerning as it's pre-KRACK.

 Thanks!

EDIT: formatting.
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Dominic Digiacomo

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Posted 4 months ago

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Nick Lowe, Official Rep

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Hi Dominic,

The latest firmware is currently 6.5r8b, 6.5r9 will be the release after.

I suggest signing up for a HMNG Connect account via:

https://cloud.aerohive.com/login

Make sure that you pick the Connect option as you sign up.

Regards,

Nick
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Dominic Digiacomo

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I don't see a "connect" option?
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Nick Lowe, Official Rep

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Did you fill in the registration information and go to the next page?
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Dominic Digiacomo

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I followed the link provided -> Click on "Register Now" -> On the sign up page: https://www.aerohive.com/cloud-networking/: Filled out accordingly -> Right after I create my account it takes me to https://www3.aerohive.com/cloud/cloud-thank-you.html

I don't see the option to create a "Connect" account - unless the default acct creation role is Connect? Even so, how do I acquire the fw files after the fact? My credentials don't work on the Support page.
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Nick Lowe, Official Rep

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As a next step, you need to login via https://cloud.aerohive.com/login and you should then be presented with a choice to use Connect or a 30-day trial.

(You can convert from Connect to Aerohive's fully featured Select offering later on.)

Access the support portal is not needed to get the latest firmware once you have added the AP to the Connect account. It will allow you to update the AP from there.

Separate credentials are used for HMNG and the Support portal. You would not have entitlement to the support portal before you purchase.

Cheers,

Nick
(Edited)