AP370 Eth1 interface not working properly?

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  • Updated 4 years ago
  • Answered

In our company we have about 40 Aerohive APs working perfectly since two years ago.

Half of them are AP330 and are configured in a way that interface Eth0 is directly connected to a (private) switch and Eth1 is directly connected to a different (public) switch.

A pair of SSID are routed through every Ethernet interface and this way we are able to give a public wireless access to internet (for guests) and a private wireless access to employees.

Now we have to add two new APs to this wireless infraestructure so we bought two new Aerohive APs but this time instead of AP330 we got two new brand AP370.

We configured them exactly the same as the other ones, but they don't work. When we connect both ethernet interfaces to their respectives switch ports, both eth. interfaces turn green on the switch but after a while (a couple of minutes) the switch port connected to AP370 Eth1 turns off, resulting in the network traffic that should flow through this port doesn't flow at all.

The configuration is the following:

Interface and Network Settings:
Ethernet Setup: Use both Eth0 and Eth1
Eth0 Operation Mode: Backhaul
Eth1 Operation Mode: Backhaul (I tried to change it to Bridge-802.1Q but it doesn't work either)

Advanced Ethernet Settings:
eth0: Up; Allowed VLAN: 1,2; Auto; Auto
eth1: Up; Allowed VLAN: 3, 10, 20; Auto; Auto

Multiple Network Default Routing:
3, 10, 20

I have updated the AP370 firmware to the last release (HiveOS 6.0r2e) and application signatures (ver 2.0.0) but it doesn't work yet.

Thanks in advanced. Regards.

Javier Roldan
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Javier Roldán

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  • frustrated

Posted 4 years ago

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Jason Zhou

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Hi, Javier, Could you please share the information about what type(Brand and Model?) of Switch that both Eth port connected to?  Thanks.
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Sjoerd de Jong, Employee

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I dont think you would have these kind of challenges if you would be using VLAN's to accomplish your goal (if your goal is to divide guests and employees). That way you would not have to double wire your AP's either.