Since a recent update, the LED's on our two AP230's have turned off. If you use the 'Locate AP' tool and set it to amber, the LED is bright, however if you set to white, it is very very dim, almost invisible.
Is there a setting to turn the LED brightness back up on the AP230's? All of our AP121's are still fine.
Open your Network Policy and then go to Additional Settings and click edit. Expand Service Settings and then edit your Management Options object. Scroll down to System Setting>LED Brightness
Note: There are only two settings for AP230.... Bright and Off
This option does not work. There seems to be an issue with the AP230 and HIvemanager 6.4r2, as some AP's are "Bright" but most go "Dim". I can ssh into an AP and cannot turn the AP LED on "Bright". I can set to "DIM", which means no change or "Off", and the LED will go out. Currently I have 2 AP's on 1 switch. with the same network Policy and 2 different LED intensities, they have different fimware "new" is 6.4r1a and "old" is 6.1r5.. This needs to get fixed asap, as we have over 450 AP's and some are mounted so high it hard to tell if they are on.
I have some mounted 25' up! You cannot tell if they're powered it's so dim.... They work -- but this LED issue is contradictory and supposedly not possible....apparently it IS!
I'd love to get my LED's back to normal.... let ME control em....
Oh, and I have 137 of em.....
As mentioned above, the AP230 does not have a dim/bright configuration option, but rather only on/off. I believe the problem you're experiencing is related to the hardware and I'd like to ensure your Support cases are handled properly. Can you let me know what your case numbers are? I'll speak with the Engineer working the case and advise on the resolution.
I've already had several tickets including escalating one.... We spent a LOT of time on it.... Nothing else is broken.... I have since closed the issue --- I'm not convinced it's a hardware error directly, but more rather a firmware related issue... I have all 3 models of SR switches.... We played with all the variants to see if we could get to a level where it would break....and go backwards to reverse it --- Once DIM, they don't go back....period...
The other...observation... was that this also seemed to appear when 6.4r1a came out... this firmware for switches made the fans run slower... Since 6.4r1d is released, we'll see if there's any changes there.
I'm not terribly interested in another round of support...at least not with the current load I have... I do appreciate your comments and thoughts though....
It may be a hardware fault --- BUT --- out of the box this issue does NOT exist.... it's only after you've applied the firmware that it appears...and from what I've been able to tell, only the 6.4r1a firmware. However as I've noted, none of this occurred until we were moved to a different host server. We had that firmware in place for some time with no issues...
Since everything in these devices is software controlled....I'm still leaning towards a firmware related issue....
I understand your concerns, and as Daryl mentioned it has been confirmed to a hardware issue. The impact is very small (<0.4%) impact and will not be widespread enough to consider a recall, despite a large number of your units being impacted.
I think the timing of the firmware update in your scenario simply lines up with the MTTF (mean time to failure) of between 9 and 12 months. If you roll back your firmware to a previous version, does the LED brightness come back? I've not had this experience in my testing and that could indicate a secondary issue. If rolling back firmware does not resolve the problem I would say you likely fall into the hardware issue category.
By asking for Support cases I do not want to put you through any additional troubleshooting efforts. My intent of interaction with the support cases is to immediately process an RMA and replace the access points for you. Are you interested in this path?
I agree! Very unusual that the failure lined up perfectly with the firmware update, however we have done very rigorous testing and investigation and are confident that the AP's will need to be replaced. Can you send me an e-mail to get the process started offline? truda[at]aerohive.com
Just to let you know as a result of posting on here, Aerohive have now replaced the two AP230's with this problem and I can confirm the replacement units LED's are working as expected.
Excellent customer service from Aerohive and it's partners in the UK.
I would suggest if your AP230's are effected by this problem, contact Aerohive and get them replaced.
Note there is a SPECIAL process for these returns -- Regular support cannot trigger the replacements. Best to go thru your account rep if possible to make it smooth.
The finer detail I was told is that the white LED itself is the issue.... Something in its manufacture makes it fail and put out significantly less light.
I can confirm I have not noticed other issues from it given the number I have affected.
The natural fear is not knowing if there's something else affected because of this....
Having been in electronics a LONG time.... My impression is that in this case, probably not. I'll take their word for it at this point.... Too much work to think too hard since they're getting replaced...
I also noticed that they have REMOVED! the HiveOS 6.4r1d.2111 version.
There is no path backwards to the last good firmware.
I will be in contact shortly with support to restore that version --- I have 8 ap's affected by this power (signal) issue in a surgical facility --- as in --- patient care is affected! This is a no-no....
My bad for not noticing the new version was in the list, AH bad for not saying something.... they send me all sorts of other "fluff"....