AP121 turns in to a Mesh point

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
I have WLAN with 17 AP's and one of the AP's has now turned to a Mesh Point couple of times. It will go AP if i reboot the device.
Is there any guides how to diagnose this behaviour.
Photo of Jarno Heinonen

Jarno Heinonen

  • 8 Posts
  • 1 Reply Like

Posted 5 years ago

  • 1
Photo of Adam Conway

Adam Conway

  • 101 Posts
  • 55 Reply Likes
Hi Jarno,
The only reason that I can think of that it would turn into a mesh point is because it is having trouble with its wired connection. When it goes into that state, can you troubleshoot the wired connection?
Photo of Jarno Heinonen

Jarno Heinonen

  • 8 Posts
  • 1 Reply Like
Any guides to troubleshoot the connection? tried to look logs but didnt find any helpful information, interfaces shows ethernet status "up"
Photo of Adam Conway

Adam Conway

  • 101 Posts
  • 55 Reply Likes
First thing is probably run VLAN Probe when this problem occurs, then I would recommending trying to ping it without a mesh connection.
Photo of Jarno Heinonen

Jarno Heinonen

  • 8 Posts
  • 1 Reply Like
VLAN Probe finds both VLAN's and ping works without problems.
The AP is still in Mesh Point, i havent rebooted it yet.
If the AP goes to Mesh Point, does it automatically turn into AP-mode if connection is working again?
Photo of Adam Conway

Adam Conway

  • 101 Posts
  • 55 Reply Likes
Yes it should automatically bring the wired connection back up when it is re-established.
Photo of Paul Levasseur

Paul Levasseur

  • 11 Posts
  • 2 Reply Likes
There are some commands that can help. These commands are from the command line, but some of them are also under diagnostics from the utilities menu when you select a device in HiveManager.

show amrp neighbor
//this will show your hive neighbors

show route
//This shows the mac routes, and the default 0000:0000:0000 should go out eth0

show amrp interface
//This shows the backhaul interface, which should be out eth0

show track
//find the name of the track-ip group

show track
//will show if the track failed

If your ethernet is up, and track ip is not showing an error, then it would be a good idea to contact support. There could have been an event that triggered a failover to mesh, but we need to see if there is anything stopping it from going back.
Thanks
Photo of Paul Levasseur

Paul Levasseur

  • 11 Posts
  • 2 Reply Likes
show track "group-name" that is