AP121 random reboot after reboot configuration file is incorrect

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  • Updated 3 years ago
I have multiple AP121 that reboot randomly. After they reboot I receive the following alarm " The module auth cannot get the user profile for attribute 100." The clients of users that have that user profile applied to them by the AP cannot connect. Viewing the running configuration of the AP shows that the configuration for that user profile is missing from the running configuration. Viewing the backup configuration of the AP shows the configuration for the user attribute as a part of the configuration. If I push a complete configuration to the AP and reboot it the running configuration then has the correct configuration and all clients are able to connect. Any ideas?  
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Jeff Turley

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Posted 3 years ago

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Jeff Turley

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The access points are running HiveOS 6.4r1d2111
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Nick Lowe, Official Rep

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As a first step, update to HiveOS 6.5r3 and see if the issue reproduces
(Edited)