AP Radius - AAA User Directory issue

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  • Updated 3 years ago


We having issues configuring an Aerohive AP as Radius server:
Error: Unable to retrieve Active Directory Information. The Aerohive RADIUS server is currently disconnected from HiveManager. Please restore the connection and try again

It Always seem a problem when the internal DNS name consists of an external domain suffix (in this case a .be domain), untill now we never experienced it with a .local domain, we do not know if this is accidental.

What we already did/checked:
- firewall settings = OK
- pointer records for the dc = ok
- sites and services subnet binding = ok
- dns settings aerohive hivemanager = ok
- countrycodes hive and ap = ok

we can not find any solution, encounter someone the same issue and maybe find a solution for this?


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Hans Matthé

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Posted 3 years ago

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