AP Public IP Assignment

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  • Updated 2 years ago

I have a AP170 that we haven't used in a couple of years - it's been disconnected from our network. I need to begin using it again, however our public IP has changed from the time it was last used. In Hive Manager the IP shows up as an unconfigured device and also shows the old public IP. If I try to update the device or "perform a complete configuration", the request goes into "staged" status with a message that the device is disconnected from HiveManager. I'm guessing the issue is related to the public IP change. I can ping the device from our private network. How would I update the public IP for that device in HiveManager so it can see the AP?



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RichardB97

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Posted 2 years ago

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BJ, Champ

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I am assuming this is an HMOL account. If not, please update. Your pic didn't include whether or not capwap has been established with HM. Again, I would assume not and the old ip address is listed since it was the last known address for this device by HM.
If I were you, I would begin by gaining console access into the device, verify capwap and ensure the device is pointing to the correct HM address. 

Best,
BJ
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Per Borup

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I solved the same problem via log on to the Ap via webbrowser and change the dns ip setting that way,
(Edited)
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John Haithwaite

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The easiest way is to do a "hard reset" using a Universal Reset Device aka a paperclip in the reset hole for about 10 seconds. That will clear any settings and allow it to perform its CAPWAP connection back to the hive.
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Brian Powers, Champ

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The public IP is usually not something that is configured manually.  That is auto populated once the device establishes its session to your HM.  The private IP is what is set on the device.

The AP170s hard reset button is within the NEMA enclosure.  I would save that as a last resort.  If you can ping the private IP, and you think you know the admin account, you can try SSH'ing into it. 
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RichardB97

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Thanks for all of your assistance. An outside party had installed the system a few years ago, and I was trying to correct this 'simple' issue on my own. They had changed the AP password on installation, which prevented access to the actual AP. The IP issue is now corrected and I have access to the password for future issues. Thanks again for all of your responses!
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BJ, Champ

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Thanks for posting the resolution.

Best,
BJ