AP keeps forgetting updated HiveManager IP address

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I have an AP 350 that keeps reverting to an old HiveManager IP address which prevents me from managing it through the management portal.

If I access the device and update the IP address, the AP will show up in the management portal but will then revert the address 1-2 days later.

Thanks
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Phil Crawley

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  • baffled

Posted 4 years ago

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Andrew MacTaggart, Champ

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hmop or hmol?

dhcp options have been updated?

changed via ssh then push complete config?

In this section, you define global CAPWAP settings that HiveManager applies to all CAPWAP activity.

Primary CAPWAP Server: Enter the IP address or domain name that configured devices use to communicate with HiveManager through CAPWAP when it is behind a NAT device. This is a global setting that HiveManager includes in the configurations pushed to all configured devices. You can override this setting at the individual devices level (for Help, see the CAPWAP Configuration section in "Aerohive AP Settings").

Standalone HiveManager deployment

If HiveManager is cabled to the network just through its MGT interface, enter domain name or the MIP (mapped IP) address on the NAT device that links to the IP address of the MGT interface. If it is not behind a NAT device, you can leave this field empty and HiveManager will supply its MGT interface IP address for CAPWAP.

If both the MGT and LAN interfaces are in use, enter the domain name or the MIP address on the NAT device that links to the IP address of the HiveManager LAN interface. When both the MGT and LAN interfaces are cabled to the network, administrative traffic uses the MGT interface while device management traffic uses the LAN interface.

cheers

A
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Phil Crawley

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Hi Andrew,

The AP is trying to connect to a Hive Manage Online.

The web address of HMOL changed as part of the update from 6.1r3 but this was approximately one or two months ago.

In the last two weeks there has been a change to the network policy which was uploaded to all APs and activated via HMOL.

Subsequent to this network policy update one of the APs reverts back to the old HMOL address.

I can logon to the AP and update the address but wanted to stop this from happening again.

Thanks
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Phil Crawley

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Hi Andrew,

I'm not sure where to find that in HMOL.

I inherited the Aerohive from my predecessor and have been slowly feeling my way round the configuration/management interfaces.

Thanks
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Andrew MacTaggart, Champ

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I have only used hmop

but the first thing to try
ssh into ap and change capwap to point to the new hivemanager
once the AP shows up
goto monitor tab select AP
the click update > select a complete update which should reboot AP after



if that does not work

monitor>select ap in question>modify



then under credentials add new HM info
save
then update > complete



I would also verify the AP dhcp scope in case someone configured option 225 and 226.
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Phil Crawley

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Hi Andrew,

Thanks for the pointer after ssh'ing on to the access point and running the 'show run' command I think I've identitfied a potential cause of the issue.

The capwap server address is correct but capwap vhm-client is incorrect, it has the name of another Aerohive customer rather than that of my hive.

I presume that I can change this via the command line using something like the command below,

set capwap client vhm-name <name of my hive>

Thanks
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Andrew MacTaggart, Champ

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strange.

I believe that cli will be overwritten with hm config push. Maybe a support call is in order.

Cheers
A
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Phil Crawley

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Hi Andrew,

Thanks for all your assistance with this matter.

Regards