We will be very graceful if you can help us with an issue we are facing with AP device visibility in HMOnline.
We have one AP121 device in the office but we can't see it under any of the VHM accounts in the HM Online.
- I can ping server using 12222 port:
AH-9ab940#capwap ping hm-emea-043.aerohive.com
CAPWAP ping parameters:
Destination server: hm-emea-043.aerohive.com (18.104.22.168)
Destination port: 12222
- It seems there is connectivity to the HiveManager Server since the get this status in the capwap client: "RUN state: Connected securely to the CAPWAP server"
- I configure vhm-name in AP121 with vhm views we manage in the office: "VHM-OMCF1U" or "VHM-2OR2CA". But I am not able to see the device in the managed/unmanaged lists.
CAPWAP client: Enabled
CAPWAP transport mode: UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP: 172.20.0.58
CAPWAP server IP: 22.214.171.124
HiveManager Primary Name:hm-emea-043.aerohive.com
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name: OMCF1U
Server destination Port: 12222
- I tried to manually add the device using the serial number, but I unfortunately I get this error message: "Unable to add serial number ".........": Serial number(s) can not be created in database"
Is there any way to force redirector to point device to the VHM views?
Thank you very much for your help :-)