AP-340s - no devices can attach after VA updated to 6.8r7a

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  • Updated 1 year ago
After the update to the latest firmware for our HiveManager VA to 6.8r7a, the AP-340s seem to be working OK but no devices are allowed to attach.  The AP-340s are running firmware version HiveOS 6.5r6.149161 .

Is there a newer update for these models?

Steve D.
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Stephen DiMare

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Posted 1 year ago

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Marcel

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Hi, Have seen the same issue and an open support case for this; at the moment they advise to stay on 6.5r4 for now.
rgds,
Marcel
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Stephen DiMare

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That is not really a solution.  I know those APs are considered end of life next year but come on, man!  We are planning to phase them out this summer but I really did not want to have to replace them before then.  I have sent the Tech Data from an AP to support.  If I get a response, I will share.
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Hans

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Hi Stephen, we have the same issue at one of our customers site, did you received an answer from Aerohive how to solve this? The last available update I get for the AP340 is the 6.5r7, and the issue is also there in this version.
Thx!
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Stephen DiMare

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I put all the AP-340 back to firmware version 6.5r4 Honolulu 128121 and that resolves my issue.  As I stated, we are phasing these out this Summer so I only have a few still running but later this month, I will have removed all of my AP-340s.  Hope this helps.
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Hans Matthé

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Hi Stephen, we indeed will replace the AP340 (as they are EOL), at the moment we are using indeed the 6.5r4 without any problems.
Thx!
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Nick Lowe, Official Rep

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Hi,

So that I can follow up on this issue, please can I have support case number(s)?

Thanks,

Nick
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Hans

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Hi Nick
The case is issued by our distri, so we do not know the casenr at Aerohive.