An error occurred while executing the HiveManager software update command.

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Hi

I have a problem when upgrade Hivemanager from 5.1R4 to 6.1r2a, the upload of the new image run's okay, but in the upgrade process i got this error messages:
An error occurred while executing the HiveManager software update command.

I update the hivemanager though web interface.
Could i do the upgrade to CLI? If yes, how can I do this? :)

Regards Kenneth Dalbjerg
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Kenneth Qvistgaard Dalbjerg

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Posted 5 years ago

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Gary Smith, Official Rep

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Hi Kenneth,

A neat little trick for updating the HiveOS via the CLI is to use Dropbox. Once you have the image loaded on Dropbox it's a simple as;
"save image https://dl.dropboxusercontent.com/u/............" (use your own public link)

This may or may not help with your particular issue but it's nice to know as it can be done remotely as an alternative to TFTP as there is no need for a local TFTP server.

Kind regards,
Gary Smith
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Red

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This is brilliant! but this is giving me an error :

Image header magic wrong!
The format of image is incorrect!
:(



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Kenneth Qvistgaard Dalbjerg

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Hi

Thx for you reply.
I can i access the CLI?

If i ssh to hivemanager, i only got a menu interface, with no option to go to the console.
This is same on console of the hivermanager virtual appliance.

Regards Kenneth Dalbjerg
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Gary Smith, Official Rep

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Hi Kenneth,

I misread your post and gave you a tip for upgrading the HiveOS on an AP via the CLI. :-)

Back to your problem - Can you tell me if you have a GuestManager running? Also, Can you tell me the memory configurations/allocations?

I'm assuming that you have ready the 6.1r2 release notes but just in case here is a note;

Memory Increase Required before Upgrading to HiveManager 6.0 or Later
Before upgrading HiveManager software on existing 32-bit HiveManager physical appliances and
HiveManager Virtual Appliances to 6.0r1 or later, you must first increase their memory to 3 gigabytes.
For 64-bit HiveManager Virtual Appliances, you must increase the memory to 8 gigabytes. For
instructions about increasing the memory for a physical HiveManager appliance, see the instructions
in Memory Upgrade for 1U HiveManager Appliances. For instructions about increasing the memory
for a HiveManager Virtual Appliance, see "Increasing Memory, CPU, and VM Param Settings for the
HiveManager Virtual Appliance" on page 10.

Kind Regards,
Gary Smith
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Kenneth Qvistgaard Dalbjerg

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Hi

DOH!... I owe you a beer.
Thanks for the help.

Regards Kenneth Dalbjerg