After detaching poe cable and restarting ap stucks at orange light

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  • Updated 5 months ago
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Hi,

yesterday i restarted some of our aerohive aps. we got 60 at the Moment.
some of the restarted ap 250 stuck at the orange light and no chance to receive a ip address from our dhcp Server.. i reset the devices but this does not help.

i have no idea what to do..

thx for help

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Rene Eblinghaus

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Posted 5 months ago

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BJ, Champ

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Make sure they are on a viable vlan, particularly the ones you reset. If the switchport is set for trunking make sure, at least during initial configuration, the native vlan on the switch is set to a vlan with a dhcp server. Once the APs are configured and rebooting, you can set the native vlan back to its original config on the switch. Native vlans on APs and switches must ultimately match.
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Rene Eblinghaus

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Hi,

yes we have a dhcp in the native vlan and no trunking on the ports.

for tests i connected the ap directly to another Firewall who is dhcp Server also.

still no dhcp address is assigned and the orange light is still on.

other ap250 works...






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BJ, Champ

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Before we can get capwap (amber to white light), we need an ip address on the AP. Since you’re not getting an address from the dhcp server, verify that the AP MAC address is in the same vlan as your dhcp server from your switch. You can also test with a static IP address and see if it shows up in the arp table of your router or firewall. Once you get layer three connectivity, you can progress onto capwap connectivity.
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Rene Eblinghaus

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i configured 60 Aps out of the box and all works well.
now after a restart i have three aps that doesnt works anymore.
i reseted all of them and still no luck. same configuration as before as the other 60 aps that are still working..switch port for management is untagged so i dont think its an vlan problem.. i also connected the ap directly to physical network without vlan. still the same.. as i said before i configured all my aps like this.
 
(Edited)
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BJ, Champ

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Perhaps you’ve got a few bad APs. To test, I would try assigning a static IP address, subnet mask, and default gateway via cli next. Set the mgt vlan if necessary. See if you can ping anything within the subnet, then outside the subnet. Next set your capwap client and perform a capwap ping.