Aerohive's new Support Portal!

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  • Updated 5 years ago
Dear Aerohive Customer,

We are in the processing of cutting over to the new Support Portal, which will improve your interaction with Aerohive Technical Support. The new portal will include the following improvements:

  1. A single login and password for both managing support cases and downloading software and documentation.
  2. The ability to add attachments to cases at the time a new case is being created.

  3. The ability to close cases via the Support Portal.

  4. We will no longer allow severity 1 cases to be opened via the Support Portal, and provide instructions on how to open a severity 1 case.

  5. Cases can be updated by replying to emails sent from the case.

  6. Greater visibility of HiveNation.

We will cut-over to the new portal on Tuesday, July 9th 2013. A users’ guide has been prepared, and can be downloaded here.

As part of our current Support Portal, software downloads are hosted on a separate system. Customers who currently only have the capability to download software via the current Support Portal will experience the biggest change because they will need a new login. Those customers will be receiving an email from Salesforce with their new login and password.

Aerohive Technical Support
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Posted 5 years ago

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