Aerohive HMOL license expiration

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  • Updated 4 years ago
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The aerohive product is technically the best I have used but the license management by the business side leaves something to be desired.  Case in point the VARs are not notified of customers whose maintenance is about to lapse.  This should be done both by the VAR and Aerohive as a company.  The only way to know if your license is expiring is to go to the rarely used license maintenance tab which is not in the HMOL area that is used for daily maintenance and control or have one or more APs fail due to license non-renewals.  When you renew it is often difficult to get the renewals done correctly also.  This may be a combination of VAR error and Aerohive error but that shouldn't be of concern to the end user who just wants to pay for maintenance and get on with their business.
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Ralph Malone

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Posted 4 years ago

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irldexter

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Hi there, (HMOL Enterprise 6.1r6a , AP330 x2 , AP370 x1 and 3x AP370 + SR2148P on the way...)

Just encountered this also and we are a new'ish reseller with low volume... surely there's a countdown email sent to all the configured admin email accounts and if not how do we accomplish this... ? Checked the docs but they're pretty sparse...

We had a temp license cut for a problem 1.2 years ago and then got the correct lics but the correct lics expired silently, then the temp license expired and suddenly we're stuck at the hivemanager post login screen....  any hints and tips guys as this is super bad. Nothing in the license management section.

Surely we don't have to go to "Device Inventory" and export a flat file?
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irldexter

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Minor update: Turns out at this point I was not logging in with Super Admin and could only see a subset of license info (as we had set up a separate account for audit purposes/changes which didn't have the Device Inventory permissions.
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Praveen Raghuraman

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Hi,

As of now, you can go to HMOL's License Management section under Home and look up and/or export your subscription details.  

I agree there is scope for adding notification and proactive management of license information. 

We will consider this in our future plans.

Thanks
Praveen
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Nick Lowe, Official Rep

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The best approach today seems to be to take the expiration information and to put in to a calendar somewhere that will remind you to do something about it.

Of course, this requires an administrator using HiveManager to realise that they should do this and to take the initiative.

It would be great to see notification emails to help out with this.
(Edited)
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irldexter

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Hiya, turns out we did have this configured in HMOL (since 6.1r5 or r6) under Home/HiveManagerServices/EmailServiceSettings/NotificationTable where you can enter SMTP/MTA settings and tick the boxes for "License Expiration" w.r.t. Critical, Major, Minor....  pretty deep for such a setting though :(

Somehow the emails never arrived though, perhaps it was lack of an explicit route to the MTA via the alternate ISP #digging
(Edited)