How do I access MyHive and HiveManager Online for the first time? (Aerohive Getting Started video series)

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Photo of FAQ poster

FAQ poster, Official Rep

  • 177 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Robert

Robert

  • 9 Posts
  • 0 Reply Likes
Is there anyway to get a trial of HiveManager Online for use with a BR100? Thanks
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Robert,
How did you acquire the BR100?

If it was thru one of our webinars, I *think* you are entitled to a trial HMOL account. If it was thru one of our partners, they should be able to set you up.
Photo of Robert

Robert

  • 9 Posts
  • 0 Reply Likes
I was considering purchasing a used unit to test. If for some reason it doesn't meet my needs or has an issue since it is used, then I wouldn't need a year of HiveManager. Obtaining one through a webinar would be even better.
Photo of Amanda

Amanda

  • 396 Posts
  • 25 Reply Likes
Hi Robert,

If you attend our weekly webinar, you can get a free AP121 and 3 years of HMOL to go with it. You can view the weekly webinar schedule by visiting this link.

Hope that helps.
Photo of Robert

Robert

  • 9 Posts
  • 0 Reply Likes
Thanks for the info I will probably try and attend a webinar. In the mean time, I do still want to test a BR100. If I buy a new or used one, how can I get a trial of HiveManager Online in order to make sure the unit is going to work for us? Thanks
Photo of Amanda

Amanda

  • 396 Posts
  • 25 Reply Likes
Robert, I would try reaching out to your sales rep for that trial. If you need further help, please email me directly at community@aerohive.com. I hope that helps,

Amanda
Photo of Zubin Mathoera

Zubin Mathoera

  • 1 Post
  • 0 Reply Likes
Where are you supposed to get that email from? I bought a used AP121 but i can not use it cause i have no login credentials.
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Zubin,
As mentioned earlier in this thread and elsewhere on this site, Aerohive does not yet have a process in place where you can acquire used equipment and bring it under supported management, or to acquire a commercial HiveManager account without purchasing supported hardware. 

We are still working on those processes, and honestly I fully expected them to have been in place long before now. 

One thing you can consider, mentioned earlier in this thread, would be to attend one of our webinars to get a free AP and complementary trial subscription to HiveManager.
Photo of matt

matt

  • 4 Posts
  • 0 Reply Likes
I see that this post is over 2 years old.
Has Aerohive begun support for used equipment yet?
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
Matt,
Yes, we have, at least within the USA. I do not know the status in our foreign subsidiaries. Contact your Aerohive rep, have the serial number handy and a nominal fee (I think it's under $100 per AP) and they can assist in bringing used equipment under your management.