Aerohive Direct Marketing Without Partner Communication

  • 1
  • Question
  • Updated 2 years ago
Good Morning,
I'm trying to wrap my head around an email one of our customers just received direct from Aerohive without our knowledge of them being sent!  Is Aerohive starting to make a practice of direct marketing without contacting partners of record?

We've attempted to reach-out to out Channel Manager and haven't heard back - in fact hearing back happens next-to never...  We have 30-40 customers on their solution and are starting to evaluate other avenues because of our service.  Very disappointing - which is coming from an Aerohive fanboy - I assure you.

Photo of Matt Kopp

Matt Kopp

  • 47 Posts
  • 12 Reply Likes
  • Disappointed

Posted 2 years ago

  • 1
Photo of Tim Balistreri

Tim Balistreri

  • 1 Post
  • 0 Reply Likes

Matt, Reaching out to the installed base to offer a customer loyalty promotion for the latest technology is meant to be a good thing for our customers and plus business for the partner of record. I am happy to address your questions or concerns in a timely manner. Please send me the best number to reach you at